Questions, bugs, purchase problems or something that doesn't feel right? We read every message.
Email us
We aim to reply within 5 to 10 business days. Please include your username, what device and browser you're using (for example "iPhone, Safari"), and what happened.
Never send us your password, a card number or any other secret. We will never ask for them.
On the log-in screen, choose Forgot password? and enter your email. We'll send you a link to set a new one. Check your spam folder if it doesn't arrive in a few minutes.
Make sure you're logged in with the same email you used at checkout. Payments can take a minute to show up, so close the page, reopen the game and log in again. If it still isn't unlocked after a few minutes, email us with the receipt from Stripe.
Create your account, then on the unlock screen choose Redeem code and type the code. Each code works once.
Refresh the game and wait a minute. Boosts are added to your cash and counted in your starting money. If it doesn't appear, email us with your Stripe receipt.
You played on another device since this screen last saved. Choose Load latest progress to get your newest progress, or Keep this screen’s progress to replace it with what you see here.
Tap your picture or username at the top, change it, and choose Save.
Tap your picture or username, choose Delete my account at the bottom, and follow the steps. This is permanent.
Open Friends, then open the chat. Use Report to tell us what happened or Block to end the friendship and stop all messages. For anything serious, you can also email us.
Email us and we'll help. We're finalizing our refund policy and will link it here.
Thank you! Email us with what you were doing, what you expected, and what happened. Screenshots help.